McInroy & Wood Limited and McInroy & Wood Portfolios Limited maintain internal procedures for the reasonable and prompt handling of complaints. Copies of the procedures are available on request.
If you are not satisfied with any aspect of our service please discuss with your usual contact at the firm or write to our Chief Executive or Compliance team who can be contacted at: compliance@mcinroy-wood.co.uk.
If your complaint is not resolved by us to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service Limited, Exchange Tower, London E14 9SR. (www.financial-ombudsman.org.uk)
McInroy & Wood Limited and McInroy & Wood Portfolios Limited are covered by the Financial Services Compensation Scheme which offers compensation when an authorised firm is unable to pay claims against it. You may be entitled to compensation from the scheme if we cannot meet our obligations to you.
Most types of investment businesses are covered for 100% of the first £85,000 (per person per firm). Further information about compensation arrangements is available from: The Financial Services Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street, London EC3A 7QU. (www.fscs.org.uk)
McInroy & Wood Limited is required to publicly disclose information relating to our Governance arrangements, Risk Management, Financial Adequacy, Own Funds, Own Funds Requirements and Remuneration Policy. Please see the MWL Prudential Disclosure for more detail.
McInroy & Wood Limited is required to disclose a summary of its approach to remuneration for all staff. Please see the MWL Remuneration Policy to view this information.
Careful stewardship is integral to the ethical code which governs McInroy & Wood's dealings with clients and investee companies. McInroy & Wood Limited has a Stewardship Engagement Policy that sets out our approach to stewardship in accordance with the Shareholder Rights Directive II, referenced against the twelve principles of the UK Stewardship Code. Please see the MW UK Stewardship Code to view this policy.
McInroy & Wood Limited and McInroy & Wood Portfolios Limited have an Order Execution Policy which sets out the details of how we comply with our obligation to take sufficient steps to obtain ‘best execution’ when dealing in financial instruments on behalf of our clients. Please see our MW Order Execution Policy to view this information.
